Privacy Policy
Last Updated: [Sept-2025]
1. Introduction
Welcome to DrMediawy. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including our website, AI chatbot, WhatsApp system, and other digital solutions.
2. Information We Collect
Personal Information:
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Contact details (name, email, phone number)
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Business information (company name, industry)
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Communication records (chat logs, emails)
Automatically Collected Information:
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IP address, browser type, and device information
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Usage data (pages visited, time spent, clicks)
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Cookies and tracking technologies data
AI-Specific Data:
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Chatbot conversation logs
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Query and response patterns
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System performance metrics
3. How We Use Your Information
We use the collected information for:
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Providing and improving our services
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Personalizing user experience
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Communicating updates and offers
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AI system training and optimization
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Customer support and troubleshooting
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Legal compliance and security
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
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Trusted service providers and partners
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Legal authorities when required by law
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Business transfers (in case of merger/acquisition)
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With your explicit consent
5. Data Security
We implement robust security measures:
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Encryption of sensitive data
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Secure servers and networks
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Regular security assessments
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Access controls and authentication
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Secure data transmission protocols
6. Your Rights and Choices
You have the right to:
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Access your personal information
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Correct inaccurate data
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Request data deletion
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Opt-out of marketing communications
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Export your data
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Withdraw consent
7. AI and Automation Specifics
Chatbot and AI Systems:
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Conversations are stored for improvement purposes
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Data is anonymized for training models
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You can request chat history deletion
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AI does not make autonomous decisions with personal data
WhatsApp System:
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End-to-end encryption compliance
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Message retention policies
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Contact management procedures
8. International Data Transfers
Your data may be transferred and processed in countries outside your residence. We ensure adequate protection through:
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Standard contractual clauses
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Privacy Shield compliance (where applicable)
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Data protection adequacy decisions
9. Data Retention
We retain your information only as long as necessary:
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Active clients: Duration of service + 2 years
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Marketing data: Until consent withdrawal
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Legal requirements: As mandated by law
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AI training data: Anonymized after 6 months
10. Cookies and Tracking
We use cookies for:
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Website functionality
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Performance monitoring
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Personalization
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Analytics and improvement
You can manage cookie preferences through your browser settings.
11. Third-Party Services
Our services may integrate with:
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Payment processors (Stripe, PayPal,Visa,VCash)
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Analytics tools (Google Analytics4,GTM)
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Cloud storage providers
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Communication platforms
Each third party has its own privacy policy.
12. Children’s Privacy
Our services are not directed at individuals under 16. We do not knowingly collect data from children.
13. Changes to This Policy
We may update this policy periodically. Continued use of our services after changes constitutes acceptance.
14. Contact Information
For privacy-related inquiries:
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Email: privacy@drmediawi.com
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Phone: +201067211307
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Address: Egypt – New Damietta
Consent Agreement
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
